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Shipping & Returns

Shipping Information

Please note that the estimated delivery times are only estimates and cannot be guaranteed.

Extra charges may apply for international deliveries after your order has been processed. We will notify you via email or telephone if this is necessary.

Goods are provided to you on approval and legal title to the goods does not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement.


Extra Delivery Charges

You must tell us when placing your order in the 'Add Comments About Your Order' box at the checkout, about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have.
Extra charges for delivery may apply in any of the following circumstances:

1. If you change the address where your goods are to be delivered at short notice.
2. If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.

If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please contact us.

We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges.


Delays in Delivery

Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. However, City Buddha cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.

 

Returns

If you are unhappy with a product for any reason then you must let us know within 7 working days of the day after the date the product is delivered to you. You must also return it to us within 28 days in perfect condition, in its original packaging and with proof of purchase.

Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.

If you fail to make the goods available to us for collection within 28 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them.

Returns and exchanges will be processed as soon as possible after arrival and in any event within no more than 30 days of the day of arrival as long as we have a replacement in stock.


Refunds

To obtain a refund the goods must be in the same condition in which you received them. The original packaging must be unopened and undamaged in a resalable condition.

If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.

If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price.

We will only make a refund using the same method of payment originally used by you to pay for your purchase.

Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.

We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.

 

Quality

Please notify us of obvious defects that are apparent on first inspection of the goods, such as missing parts or damage, within 7 days of delivery. For other defects, please notify us as soon as you discover those defects and at the latest within 7 days of delivery.

Where defective goods are exchanged or refunded, you must allow us to collect the defective goods from you. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.

When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.

 

Changes to orders

Once you have received confirmation of your order, changes to your order, including the arrangements for delivery or collection can only be made by contacting us via email or phone. Changes made to your order after the original confirmation may change the delivery date of your order. We will give you an indication of a new estimated delivery date once we have confirmed the changes to your order.


Cancellation of orders

Where goods are defective or not as described – then please see ‘QUALITY’ clause below and nothing in this section limits your rights where goods are defective or not as described.

You have the right to cancel your contract if you wish within 7 working days of the day after the date the product is delivered to you.

Delivery charges will be refunded in full unless we have delivered or attempted to deliver the goods before you cancel in which case they will not be refunded.

Your refund will be processed as soon as possible and in any event within no more than 30 days of the day you have given us notice of cancellation.

Cancellation must be by the person who placed the order. If you cancel by telephone, we will need to be satisfied that you are the person who placed the order.




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